Our visit time includes time entering and leaving your home/building. We require clients to provide one set of keys for home or building entrance, garage code, or other means of entrance for your pet sitter before the visit. We can provide a lock box to store the key at your home if needed. If we arrive at your home and your pet is not accessible or we are unable to gain access to your home during a scheduled visit, it will be considered as a cancellation less than 24 hours and you will be charged for the duration of the entire visit.
Due to safety concerns, we do not walk dogs in extreme heat (above 92 degrees), extreme cold (below 0 degrees) or heavy rain/hail as it is unsafe for your dog. In the event that the weather is deemed to be unsafe, we will let your dog out for a quick bathroom break and give lots of attention (playing, grooming, and affection). If MN/DOT advises no travel or roads are closed, we will contact you to set up a plan to care for your animals.
All pets must be vaccinated and have flea/tick preventative applied on an appropriate schedule. Collars should be fitted properly.
Tabby and Terrier reserves the right to refuse any services or use of its facilities for pets that may be a danger to themselves, other pets, or people. Tabby and Terrier does not accept responsibility for any damage that may occur to your dog’s leash, collar or harness while in our care. Tabby and Terrier will not be held liable for any illness or ailment which your pet may incur while in the presence of other animals for any reason. As our client, you agree to assume the risks and hazards that might be expected to with use of our services and your pet’s possible interaction with other animals. Tabby and Terrier is not responsible monetarily or otherwise, for injuries that may occur in the course of play which may be caused by the presence or actions of other pets. If Tabby and Terrier determines that a client’s pet poses an immediate danger to the safety of our pet sitter, your pet will be secured in a kennel or separate room with a full visit charge.
When canceling a visit, we require notice to be made at least 24 hours prior to the scheduled visit. Notification of less than 24 hours prior to scheduled service will result in a full charge for the scheduled visit. We try to provide scheduling flexibility for all of our clients; cancellation on short notice takes away from a possible visit needed for another pet.
Payment is due as services are rendered within 5 business days. Payment via check should be made payable to “Tabby and Terrier.” We accept cash, card, and/or check.
A surcharge of $5 per pet will apply for any pets in excess of 2 companions. A holiday charge of $8 per day will apply on New Year’s Eve, New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Please be advised, Tabby and Terrier reserves the right to terminate services if an overdue balance persists for more than 14 days. A surcharge of 10% per month will be added to unpaid balances after 30 days. A fee of $40 will be charged on all returned checks. In the event collection proceedings take place on the account, the client will be responsible for all attorney’s fees and costs of collection.